Shipping and Returns
SHIPPING
Shipping is free on all New Zealand orders with purchases of $150 or more and will be delivered within 1 - 3 business days.
Express shipping to Australia is free with purchases of $350 or more and is shipped with DHL Express and will be delivered within 2 - 3 business days. For purchases under $350, a flat fee of $20 applies for express shipping.
Shipping to the rest of the world is NZD $30 and delivered with DHL Express and will be delivered within 3 - 5 business days.
Shipping within New Zealand is sent with NZ Couriers or Aramex and is $7.95 Nationwide.
If you are renting an item, return couriers are included in your hire and a pre paid satchel will be sent with your order for easy return. Please allow 1-3 business days for delivery.
Business Days do not include weekends and public holidays.
Friday Candy does not ship on the weekends.
A note for rental items: Please note that if your parcel is refused delivery or returned to sender we are not able to refund you, but we will happily issue you a credit or gift voucher. If your hire arrives late, we will refund your purchase with proof of non arrival through the tracking system. Please note that if you are not available to sign for your package but delivery was attempted, we are unable to refund your order.
All packages require a signature on delivery.
RETURNS
Friday Candy works hard to source pieces of the highest quality, and we guarantee that designer items are authentic.
If you are unhappy with your item, you may return it for 110% store credit. We are unable to issue refunds for change of mind.
All items are thoroughly inspected before sending to our customers to ensure that they are in good, wearable condition for their intended purpose. If there is a fault with your jewellery piece, please contact us as soon as you discover the fault so that Friday Candy may make an assessment. Please contact us by email at hello@fridaycandy.com and include a photo of the fault.
Any items that are returned to us must be sent back to us in a tracked courier at the customers expense. Any refunds or store credit will be processed upon receiving the returned item and after assessment.
HIRE RETURNS
Due to the nature of hire items we are unable to give refunds if the item is not worn to its intended hire event. The only exception to this is if the customer contacts Friday Candy via email immediately after receiving the item. Any cancelled hire must be agreed to by Friday Candy before returning.
If you would like to cancel your hire before it is sent, you will receive a gift card to the value of the hire to spend at a time that is convenient for you. Cancellations must be received 72 hours prior to the start of your hire term.
If there is a fault with your jewellery piece, please contact us as soon as you discover the fault so that Friday Candy may make an assessment. Please contact us by email at hello@fridaycandy.com and include a photo of the fault.
If it is necessary for the item to be returned for an assessment we will arrange for a courier at our cost for the item to be returned to us for assessment.
If the item is deemed faulty, a refund of the hire cost will be returned to the customer.
Please do not return an item to us unless you have discussed with us first by either email or phone. All items are thoroughly inspected before sending to our customers to ensure that they are in good, wearable condition for their intended purpose. Intentional damage to avoid hiring fees will be identified and repair or replacement costs will be invoiced to the customer.
Insurance covered to the value of $150 is included in your rental purchase and will cover any repair fees that may be incurred by damage to an item caused by a customer on rental. Any fees over this amount will need to be paid by the customer. If a rental item is deemed to be damaged beyond repair, the full retail price will need to be paid by the customer, less the rental fee.
If a rental item is lost, the full retail value of the item will need to be paid by the customer, less the rental fee.
